Frequently Asked Questions
Everything you need to know about your Club L experience
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days, while express options are available for next-day delivery. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's journey.
What is your return policy for evening wear and dresses?
We offer a 14-day return window from the date of delivery. All items must be returned in their original condition, unworn, unwashed, and with all Club L tags still attached. Please note that certain items like earrings or bodysuits may be non-returnable for hygiene reasons.
How do I ensure I choose the right size?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. Our garments are designed to be true to size, but we recommend checking the specific measurements for our bodycon and bandage collections as they offer a snug fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' options via Klarna and Afterpay, as well as digital wallet payments through PayPal and Apple Pay.
Can I amend or cancel my order after it has been placed?
Because we aim to process and ship orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
Do you ship internationally?
Yes, Club L ships to fashion lovers worldwide. International delivery times and costs vary by destination. Please select your country at checkout to see the specific shipping rates and estimated delivery times for your region.